Privacy Policy

Last updated: February 18, 2026

Here is the full privacy policy tailored to align with Ghana’s Data Protection Act, 2012 (Act 843):

Privacy Policy

Effective Date: 1st January 2025
Last Updated: 1st January 2025

At EEL, we are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy outlines how we collect, use, store, and share your personal data when you visit or make a purchase from our website, www.eelectronicsgh.com. By using our services, you agree to the terms outlined in this Privacy Policy.

This policy complies with the Data Protection Act, 2012 (Act 843) of Ghana.

1. Information We Collect

1.1. Personal Data

We collect personal data that you provide to us, including but not limited to:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment information (e.g., credit/debit card details)
• Login credentials (if you create an account)

1.2. Non-Personal Data

We also collect non-identifiable information through cookies and analytics tools, such as:

• Browser type and version
• IP address and device information
• Website usage and interaction behavior

1.3. Cookies and Tracking Technologies

We use cookies to enhance your experience on our Website by:

• Remembering your preferences
• Tracking Website performance
• Analyzing user behavior

You can control or disable cookies in your browser settings.

2. How We Use Your Data

We process your data for the following purposes:

1. Order Fulfillment: To process and deliver your orders, and handle payments securely.
2. Customer Support: To respond to your inquiries and resolve any issues.
3. Marketing and Communications: To send promotional offers and updates (with your consent).
4. Improving Services: To analyze usage data and enhance our Website’s functionality.
5. Legal Compliance: To comply with applicable laws, such as tax and fraud prevention regulations.

3. Sharing Your Data

We do not sell or rent your personal data to third parties. However, we may share your data in the following cases:

3.1. With Service Providers

We work with trusted third-party providers for:

• Payment processing (e.g., Paystack, Flutterwave)
• Shipping and logistics
• Analytics and marketing tools

3.2. Legal Compliance

We may disclose your data to comply with legal obligations, court orders, or requests from law enforcement.

3.3. Business Transfers

If our business is acquired or merged with another company, your data may be transferred to the new owners.

4. Your Privacy Rights

Under the Data Protection Act, 2012 (Act 843) of Ghana, you have the following rights:

4.1. Access to Personal Data

You can request access to the personal data we hold about you, including the purposes of processing and any third parties with whom it is shared.

4.2. Correction of Data

You have the right to request corrections or updates to inaccurate or incomplete data.

4.3. Withdrawal of Consent

If we process your data based on consent, you may withdraw it at any time. Withdrawal does not affect the legality of processing done before your withdrawal.

4.4. Objection to Processing

You may object to processing that causes unwarranted harm or distress, or for direct marketing purposes.

4.5. Data Deletion

You can request the deletion of your personal data if:

• It is no longer needed for the purposes for which it was collected.
• You withdraw your consent, and no other legal basis applies.
• The data was unlawfully processed.

4.6. Complaints

If you believe your rights have been violated, you may lodge a complaint with Ghana’s Data Protection Commission (DPC). More information is available at: https://www.dataprotection.org.gh.

5. Data Security

We take reasonable measures to safeguard your personal data, including:

• SSL encryption for secure transactions.
• Regular security audits.
• Role-based access controls to sensitive information.

While we strive to protect your data, no system is 100% secure. Notify us immediately if you suspect unauthorized access.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Children’s Privacy

Our Website is not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we discover that we have collected data from a child, we will delete it promptly.

8. Third-Party Links

Our Website may contain links to external websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Effective Date” indicates when this policy was last updated.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, you can reach us at:

EEL Customer Support
Email: boatengagye07@gmail.com
Phone: +233 541 094 423

11. Governing Law

This Privacy Policy is governed by the laws of Ghana, including the Data Protection Act, 2012 (Act 843). Any disputes arising from this policy will be resolved in accordance with Ghanaian law.

This policy ensures compliance with Ghana’s Data Protection Act, 2012, while protecting your customers’ rights and building trust. Let me know if you’d like further adjustments!